For Commissioners and Procurement Teams

Leadership and accountability

• Director: overall accountability for the service, contracts, finance and data protection. Responsibility for data protection sits with the Director.
• Registered Manager: registered with the CQC to manage the regulated activity, and lead for care quality, safeguarding, staff supervision and clinical oversight.

Services we can deliver under contract

• Personal care at home, including washing, dressing, continence care and mobility support.
• Medication prompting, recorded at every visit on the electronic care record. We currently prompt rather than administer, and have the capacity to extend to administration where a package requires it.
• Dementia care, with consistent carers and routines built around the person.
• Live-in care, within our current CQC registration scope.
• Respite and short-term care, including support after a hospital stay.
• Companionship and help to stay connected with the community.
• Support for adults with physical disabilities.

Insurance

• Employers' liability: £10,000,000.
• Public and products liability: £10,000,000, including a care and treatment endorsement covering professional errors or omissions in the provision of care.
• Breach of professional duty extension: £2,000,000.
• Certificates and the full schedule are available on request.

Data security and information governance

• Registered with the Information Commissioner's Office, registration ZB679224.
• Registered on the NHS Data Security and Protection Toolkit, ODS code C9R2, and working towards our 2026 to 2027 submission.
• An Information Asset Register and Record of Processing Activities under Article 30 of the UK GDPR.
• A data protection policy and privacy notice, with the Director accountable for data protection.
• Digital care records, with visits, tasks and medication prompts recorded at the point of care and access controlled by role.

Workforce

• Care staff employed directly, with further carers completing training as we grow.
• Right to work checks, Enhanced DBS checks and references before anyone starts.
• Structured induction with a completed induction checklist, shadowing, and the Care Certificate for staff new to care.
• Supervision and appraisal recorded digitally on the Birdie platform.
• Where agency staff were used in the past, we obtained a full worker profile covering right to work, DBS, training records, photographic ID and proof of address, and set each worker up on our care and policy systems before deployment.

Business continuity

We hold a business continuity plan so that care continues if something goes wrong, such as staff shortages, severe weather, loss of the office or a systems outage. Visits are prioritised by risk so that the people with the greatest need are always covered first.

Policies and statements

Key statements are published on this website. Any policy in our set is available on request.

Social value

Safeguarding and whistleblowing

Equality, diversity and inclusion

Environment and sustainability

Net Zero commitment

Modern slavery statement

Testimonials and case studies

Quality, safety and complaints

Privacy notice

Other policies held include recruitment, safeguarding adults, business continuity, infection prevention and control, health and safety, data protection, environmental sustainability, supervision and appraisal, training, induction, medication, and raising concerns and whistleblowing.

Procurement registrations

• Find a Tender supplier record completed, with share code available on request.
• Registered on ProContract (EastMidsTenders), which covers several East Midlands and East of England councils.
• Registered on SProc.Net.