Safeguarding and Whistleblowing
Keeping the people we support safe is everyone's job.
How does Radiant Support keep people safe?
Radiant Support recruits safely, trains every member of staff to recognise and report abuse and neglect, plans care around identified risks, and reports concerns straight away to North Northamptonshire Council's adult safeguarding team and the CQC. Our Registered Manager leads on safeguarding, and staff can raise concerns without fear through our whistleblowing arrangements.
Our commitment
Radiant Support will not tolerate abuse or neglect of any kind. We work to the six principles of adult safeguarding set out in the Care Act 2014: empowerment, prevention, proportionality, protection, partnership and accountability. The person's own wishes are at the centre of every decision we make about their safety.
What we look out for
Staff are trained to recognise the types of abuse and neglect described in the Care Act 2014 statutory guidance:
- Physical, sexual and psychological or emotional abuse.
- Financial or material abuse, including scams and pressure from others.
- Neglect and acts of omission, and self-neglect.
- Discriminatory abuse.
- Organisational abuse.
- Domestic abuse and coercive control.
- Modern slavery and exploitation.
How we keep people safe
- Safe recruitment: Enhanced DBS checks, right to work checks and references before anyone starts.
- Safeguarding adults training at induction, refreshed regularly.
- Care plans that identify and manage risks, reviewed regularly and when needs change.
- Supervision and spot checks so concerns are picked up early.
- Care notes recorded in real time, so changes in a person's wellbeing are visible to the office straight away.
- Care provided in line with the Mental Capacity Act 2005, including capacity assessments and best interests decisions where a person lacks capacity.
What Happens When a Concern Is Raised
Make Safe
The carer makes sure the person is safe, calling 999 if they are in immediate danger.
Report
The concern is reported to the Registered Manager immediately and recorded factually.
Refer
The Registered Manager refers the concern to North Northamptonshire Council's adult safeguarding team, and to the police where a crime may have been committed.
Notify
We notify the CQC as required and inform the commissioner of any concern involving a person on their contract.
Learn
We cooperate fully with any enquiry, and review what happened so that practice improves.
Reporting a concern
If you are worried about someone we support, call us on 01536 212254 at any time. If a person is in immediate danger, call 999. You can also contact North Northamptonshire Council directly.
North Northamptonshire Council: adult social care
Whistleblowing and speaking up
Staff are encouraged to raise concerns about practice, safety or wrongdoing without fear. Our raising concerns and whistleblowing policy protects anyone who speaks up in good faith, in line with the Public Interest Disclosure Act 1998, and staff can also go directly to the CQC or the local authority.
Safeguarding Questions
Who leads on safeguarding at Radiant Support?
Our Registered Manager leads on safeguarding, supported by our Director.
What should I do if I am worried about someone?
Call us on 01536 212254 at any time. If someone is in immediate danger, call 999.
Can staff raise concerns outside Radiant Support?
Yes. Staff can report concerns directly to the CQC or North Northamptonshire Council, and are protected when they do so in good faith.
Questions About Safeguarding?
Our Registered Manager is happy to talk them through.
Last reviewed 3 November 2026